DELIVERY & RETURNS

PLEASE NOTE, GINGER TWIST STUDIO WILL BE CLOSED FOR THE HOLIDAYS FROM 24 DECEMBER THROUGH 3 JANUARY. ANY ONLINE ORDERS PLACED DURING THIS TIME WILL BE SHIPPED OUT AFTER THE SHOP REOPENS.

DELIVERY

Once your order is placed, it shall be processed and posted within 3 days via Royal Mail recorded delivery. Delivery charges are a flat rate, regardless of how much wool and accessories you order. You will be notified of your tracking number once the order has been processed and posted.

The charges are as follows:

UK = £4.00

Everywhere else = £13.00

Depending on where the order is being posted to (UK or abroad), this could take anywhere from 3 days up to 2 weeks to reach you. Ginger Twist Studio is not liable to you for the postal system’s failure to deliver your goods or delays in delivery time.

If you select ‘local pick up’ as your delivery option, said goods shall be available immediately for pick up at the shop. Please insure that you check the goods are to your satisfaction before leaving the shop, as they shall not available for return or exchange after they leave the shop.

 

RETURNS

If you have ordered online and the wool is not the colour you expected or to your liking, you may return the unused item for a refund within 14 days of receipt for a full refund of the goods. The returned items must be in the unused and original state. Both origianal and return postage will not be covered by Ginger Twist Studio. Patterns and books will not be permitted for return.

Please return to this address and make sure you obtain proof of postage:

Ginger Twist Studio

11 London Road

Edinburgh EH7 5AP

Unfortunately Ginger Twist Studio does not accept returns or exchanges on any wool or patterns purchased in person. This wool has been guaranteed to be moth free and stored in a pet free and smoke free environment.

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